Privacy Policy

1. Introduction

QuoteHound Pty Ltd ("QuoteHound", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our car quote comparison service. By using our website and services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and postcode
• Account Information: Login credentials and account preferences
• Vehicle Preferences: Make, model, variant, colour choices, and optional extras
• Trade-in Information: Vehicle make, model, year, and approximate kilometres (if applicable)
• Communication Records: Messages and correspondence with us or dealerships

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, and interaction patterns
• Location Data: General location based on IP address or postcode provided
• Cookies: Session and preference cookies to enhance your experience

3. How We Use Your Information

We use your personal information for the following purposes:

• To connect you with dealerships and obtain competitive quotes on your behalf
• To create and manage your QuoteHound account
• To communicate with you about your quote requests and our services
• To improve our website, services, and user experience
• To send you relevant updates about your quotes and vehicle availability
• To comply with legal obligations and protect our legitimate interests
• To detect and prevent fraud or misuse of our services

4. How We Share Your Information

We may share your personal information with:

4.1 Partner Dealerships

When you submit a quote request, we share your contact details and vehicle preferences with participating dealerships in your area who can provide quotes. This is the core function of our service to help you find competitive prices.

4.2 Service Providers

We use trusted third-party service providers for:

• Email delivery and communications
• Payment processing
• Website hosting and analytics
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or government request, or to protect the rights, property, or safety of QuoteHound, our users, or others.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Encryption of data in transit using SSL/TLS
• Secure authentication systems
• Regular security assessments and updates
• Access controls limiting who can access personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Quote request data is typically retained for 12 months after the last activity on your account. You may request deletion of your data at any time (see Section 8).

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion or de-identification of your personal information
• Complaints: Lodge a complaint if you believe we have breached your privacy

To exercise these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe.

9. Overseas Disclosure

Some of our service providers may be located outside Australia, including in the United States and other countries. When we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.